**Effective Date:** September 13, 2025
This policy outlines the terms and conditions for cancellations and refunds for subscriptions to the AxplorSoft LLP Service ( quot Service quot). Please read this document carefully before subscribing.
1. Cancellation Policy
- **How to Cancel:** You can cancel your subscription at any time by logging into your account and navigating to the billing or subscription settings.
- **Effective Date of Cancellation:** When you cancel your subscription, the cancellation will take effect at the end of your current billing cycle (monthly or annually). You will continue to have access to the Service until the end of that period, and you will not be charged for the next billing cycle.
- **No Prorated Refunds:** We do not offer prorated refunds for cancellations. If you cancel in the middle of a billing period, you will not receive a refund for the remaining time.
2. Refund Policy
- **Money-Back Guarantee:** We offer a **30-day money-back guarantee** for all new subscriptions. If you are not satisfied with our Service for any reason, you can request a full refund within the first 30 days of your initial subscription. This guarantee applies to your first subscription only and does not apply to renewals.
- **Non-refundable Circumstances:** Except for the 30-day money-back guarantee for new subscriptions, we do not provide refunds for any subscription fees already paid. This includes, but is not limited to:
- Subscription renewals.
- Downgrades or plan changes.
- Unused time in your billing cycle.
- **How to Request a Refund:** To request a refund under the 30-day money-back guarantee, please contact our support team at **[Your Support Email Address]** with your account details and a brief explanation.
3. Changes to This Policy
We may update this Cancellation and Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the Effective Date at the top. We encourage you to review this policy periodically for any changes.
4. Contact Us
If you have any questions about this policy, please contact us at:
AxplorSoft LLP
[Your Address]
[Your City, Postal Code, Country]
Email: [Your Support Email Address]
Website: [Your Website URL]